Sunrising Bedding 120 Day Free Trial & Return Instructions

Thank you for purchasing your Sunrising Bedding mattress. We hold ourselves to the highest standards in the mattress industry, and we are confident you will enjoy your new mattress. However, if at any time within 120 days from the delivery date you are not completely satisfied (any dissatisfaction qualifies), you can return your mattress through our donation program for a full refund.

How to receive a full refund:

1.Donate the Mattress to a Local Non-Profit Charity

Choose a reputable local charity, such as Goodwill (Goodwill generally accepts mattress donations, but some locations may not. Please contact your local Goodwill for details).

Once arranged, send us an email to initiate the return process. Please include your mattress delivery date so we can confirm it is within the 120-day trial period.

If you're willing to share the reason for your return, we would greatly appreciate it, as your feedback helps us improve.

2.Provide Required Documentation via Email

Donation Receipt: Most charities provide a donation receipt, either paper or electronic.

If electronic, forward the email to us.

If paper, take a clear photo and send it to us.

Receipt Details: The receipt should include the donor, donated item, donation date, and the charity’s details.

Please list the donor as “Sunrising Bedding”.

If an address is required, you may use “2004 International Pkwy, Fredericksburg, VA 22406”, or your own address—both are acceptable.

Donation Process Photos: If the charity comes to pick up the mattress, please provide some photos, including the empty vehicle arrival, mattress loading, and vehicle departure.

3.Refund Confirmation

After your donation receipt is verified, we will process your refund.

The refund arrival time depends on your bank’s processing schedule, so please monitor your account for updates.

If you have any other questions, please feel free to contact us.

4.Charity Pickup Fees

Most charities pick up mattresses free of charge. If a fee applies, we'll cover it, but please contact us in advance so we can help find a better option if one exists.

5.Finding a Charity

You can search for local charities via Google Maps: enter your address, click “Nearby”, and search using keywords such as “charity”or“donate”.

Choose a non-profit organization that is currently operational and willing to accept mattresses, preferably one with a verified charity website or physical photos available on Google Maps.

6.Need Help?

If you cannot find a suitable charity, please contact us. We will assist you in locating one or provide alternative solutions.

7.Unopened Package Returns

The above steps apply to opened mattresses.

If your package is unopened and you wish to return it, please contact us.

We will provide a return label. You should then contact FedEx to schedule a pickup time. The mattress will be collected at no extra cost to you.

Please ensure that the packaging is intact before returning the mattress.

If the packaging is damaged but the mattress itself is in good condition and you wish to return it, the mattress does not need to be sent back. You can follow the normal donation process and still receive a full refund.

If the mattress has stains or damage caused by shipping, please send us photos or a short video—ideally including both detailed close-ups and a full view of the mattress. Compensation will be provided based on the situation, and you may decide what to do with the mattress.

8.Lost Shipments

If FedEx loses your mattress during shipping from our warehouse, please inform us promptly with your order number and any relevant details.

Once confirmed, we will arrange a replacement shipment at no additional cost and provide tracking information.

Shipping : UPS | FedEX | Fulfilled by Amazon, ships within 48 hours, typically arrives at your doorstep within 5-10 days.